WIGGWIGG gives you Canadian phone numbers and secure password storage for different parts of your life. Create separate identities for business, dating, online selling, or hobbies, each with its own phone number, passwords, and contact details. Track which services you've signed up for with each identity, so you'll never wonder "which number did I use for that?" We use zero-knowledge encryption, so we can't see your passwords or identity details.

Yes. WIGGWIGG provides Canadian phone numbers, so you must be in Canada to use phone features. Important: Calls and SMS made from outside Canada are automatically blocked for security and compliance reasons. Identity management and password storage work anywhere in the world. Expanding internationally? Join our waitlist to get notified when we launch in your country.

WIGGWIGG works on any device through your web browser. Native iOS and Android apps are coming soon for easier access to your identities and messages on the go.

If you've forgotten your password, use your recovery phrase (24-word seed) to regain access. Click 'Forgot Password' on the login page, then enter your recovery phrase. This is why we strongly recommend storing your recovery phrase securely when you create your account.

A passkey is a modern authentication method using biometric verification (fingerprint, Face ID) or device PIN. It's more secure than passwords because it's phishing-resistant and unique to each device. We strongly recommend setting up at least one passkey as a backup login method.

TOTP (Time-based One-Time Password) adds an extra security layer by requiring a 6-digit code from an authenticator app (Google Authenticator, Authy) when you log in. We highly recommend enabling TOTP for maximum security, especially if you store sensitive identities or use phone numbers for business.

View all active sessions (devices logged into your account) in Settings → Security → Active Sessions. You can see device type, location, last activity, and revoke any session remotely. We recommend checking this regularly to ensure no unauthorized access.

You start with 2 free identity slots. See our pricing page for details on purchasing additional identity slots.

Yes! This is one of our core features. You can save and organize websites/services by identity, so you'll never wonder "which phone number did I use for that service?" again.

No. You can use WIGGWIGG just for identity management and password storage without any phone numbers. The 2 free identity slots include password managers with zero-knowledge encryption, free forever. Add phone numbers when you need them.

Store names, addresses, dates of birth, phone numbers, email addresses, passwords, security questions, notes, bookmarks, and service links. All encrypted with zero-knowledge encryption.

Currently, identities are personal and cannot be shared. Each identity is tied to a single account for security reasons. However, we're exploring secure vault entry sharing (individual passwords) for future releases. If sharing credentials with family or team members is important to you, we'd love to hear from you to help prioritize this feature.

Password import is on our roadmap! We're planning to support CSV imports from major password managers like 1Password, LastPass, and Bitwarden. In the meantime, you can manually add passwords to your identity vaults. Want to be notified when this feature launches? Join our newsletter.

Yes! We offer zero-knowledge password storage with auto-fill browser extension (coming Q3 2026). Currently, copy-paste passwords from the web dashboard.

We provide local Canadian phone numbers. Toll-free numbers will be available later. All numbers support calling and texting within Canada.

Yes! You can select from any Canadian province: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island, Northwest Territories, Yukon, and Nunavut.

Yes. WIGGWIGG phone numbers work over the internet (WiFi or cellular data), just like WhatsApp or FaceTime. You need an internet connection to make or receive calls and texts. Calls use about 1MB of data per minute, similar to streaming music.

WIGGWIGG phone numbers are Canadian phone numbers that work exactly like any other number. They show up as regular phone numbers on caller ID. No one can tell the difference.

Yes, with optional E911 support (additional fees). E911 uses the address you register in your account to route emergency calls. Important: For critical emergencies, we strongly recommend keeping your primary number active and using it for 911, as it provides real-time GPS location to emergency responders.

Yes! Use the web dashboard to make outbound calls from any of your WIGGWIGG numbers. Recipients see your WIGGWIGG number on caller ID. Native mobile app coming Q3 2026.

For sending: Yes. Use the WIGGWIGG web dashboard (requires internet). For receiving: No. Incoming SMS forward to your phone and work like regular texts, no internet needed.

Yes! WIGGWIGG numbers can receive SMS verification codes for most services including WhatsApp, Signal, Telegram, and two-factor authentication (2FA). Some services may have restrictions on VoIP numbers.

Yes! You have full control over your WIGGWIGG numbers. By default, you can: forward calls to your verified phone numbers, set up auto-reply SMS responses, or enable Do Not Disturb to block all calls. Looking to block specific inbound callers or SMS senders? Use our blocking feature to filter unwanted contacts.

Phone calls forward instantly, just like any other phone number. There's no delay - when someone calls your WIGGWIGG number, your real phone rings immediately.

Yes! SMS messages to your WIGGWIGG numbers are available through the Communication section in your account. Eventually our mobile app will provide a unified messaging experience.

Yes! You can send and receive SMS messages through our web app. Go to the Messages section to compose and send texts from any of your WIGGWIGG numbers. A mobile app is coming soon for even easier messaging on the go.

Yes, there are some important limitations: 2FA SMS messages and short codes (like bank verification codes) may not work reliably. MMS can be received but may require using the Communication section. SMS is currently supported for Canadian numbers only.

Voicemail is available as a paid add-on for your WIGGWIGG numbers. Here's how it keeps your data safe: when someone leaves a voicemail, it's temporarily recorded by our phone provider. We then pull the recording, encrypt it with your keys, and permanently delete it from the provider's servers. This means your voicemails are protected with the same zero-knowledge encryption as the rest of your data. Only you can access them.

Yes! You can record custom voicemail greetings for each identity by calling your voicemail access number and following the prompts.

Call your dedicated voicemail number (found in Phone Numbers → [Your Number] → Voicemail) and enter your PIN. Or view visual voicemail transcripts in the web dashboard (coming soon).

Yes! Visual voicemail with transcriptions is coming Q2 2026. See voicemail messages as text without calling in.

Your voicemails are stored forever until you delete them. Once we pull voicemails from the provider and encrypt them with your keys, they remain in your account indefinitely. You have full control. If you close your account, all voicemail data is permanently deleted.

Yes, in multiple ways! Free forever: 2 identity slots with password managers, no credit card required. 7-day free trial: Try any paid plan free for 7 days, cancel anytime. Achievement credits: Earn $5 in free credit by completing simple tasks (verify email, add profile details, etc.) to test phone numbers risk-free even after your trial.

Achievement credits are bonuses you earn by completing simple tasks: Create your first identity ($1), get a phone number ($1), send SMS, voice, or MMS ($1), add a password to vault ($1), and enable 2FA or security question ($1). Total: $5 in free credits applied to your first paid month.

You'll be charged simple per-use rates: $0.05/minute for voice, $0.02/SMS until you reach the $5/month overage cap. Once you hit $5 in overages, your service automatically pauses to prevent additional charges. You can upgrade your plan or purchase add-ons to continue using the service immediately.

No! Achievement credits never expire as long as you remain a customer. They're automatically applied to your first paid month after the trial.

The $5 overage cap protects you from surprise bills. Once you've been charged $5 in overages beyond your plan limits, your service automatically pauses. You'll be notified and can upgrade your plan or purchase add-ons to restore service immediately. You'll never be charged more than $5 extra without taking action.

Start with 2 free identity slots that include password managers. Phone numbers start at $9/month (Lite), $16/month (Standard), or $32/month (Premium), each includes a complete digital identity. Try any plan free for 7 days, then earn up to $5 in credits to reduce your first month.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and Bitcoin. All prices are in Canadian dollars (CAD).

Billing cycles start when you activate your first phone number. You're charged on the same day each month (or year for annual plans). You can change your billing date anytime in your account settings to better fit your schedule. We offer both subscription plans (monthly/annual) and one-time payment options for add-ons and extra identity slots.

No hidden fees! What you see is what you pay: Plan price + optional add-ons (E911, MMS, extra identity slots) + overages if you exceed limits (capped at $5/month).

We offer a 7-day money-back guarantee on your first month. After that, no refunds due to the nature of phone services. You can cancel anytime to stop future charges.

Go to Billing → Payment Methods. Add new card, set as primary, then optionally remove old card. Changes take effect immediately.

Yes. Canadian GST/HST/PST applies based on your billing address. Tax rates vary by province (5-15%). Taxes are clearly shown before you confirm any purchase.

All invoices are available in Billing → Invoices. Download PDFs for expense reports or accounting. Invoices include itemized charges and tax breakdown.

We'll retry 3 times over 7 days and notify you through in-app notifications. If payment still fails, phone features pause but your data remains safe and encrypted. Update your payment method to restore service immediately.

Yes. Cancel your phone number subscriptions anytime, no contracts, no cancellation fees. Identity slots are one-time purchases you keep forever, even if you cancel phone numbers.

Choose from three plans: Lite ($5/mo) - 150 min/250 SMS, Standard ($10/mo) - 500 min/1000 SMS, Pro ($15/mo) - Unlimited calls/SMS. All plans include Canadian phone number, voicemail, call forwarding, and password manager.

Yes! Upgrade or downgrade anytime. All plan changes take effect immediately. We calculate a prorated credit for unused time on your old plan and apply it to your new plan purchase. No penalties or hidden fees.

Your new plan takes effect immediately. We calculate how much unused time you have on your current plan and apply that as a prorated credit toward your new plan purchase. You pay the difference (if any) and start using your new plan right away.

Yes! Pay annually for phone plans and get 10% off. This discount applies to phone number plans only. Add-ons like voicemail are billed separately. Plus, you avoid monthly billing hassle.

As your 7-day trial nears its end, we'll notify you in-app to decide how you'd like to continue. If you add a payment method and continue, you'll be charged for your selected plan. If not, phone features stop but you keep the 2 free identity slots forever.

Your real contact info stays completely private. All communication goes through our forwarding system. We use client-side zero-knowledge encryption with AES-256-GCM and PBKDF2 (600,000 iterations). Your encryption key is derived from your password on your device and never sent to our servers. We mathematically cannot decrypt your identity details, passwords, vault entries, or call metadata.

We categorize data by encryption level: Zero-Knowledge Encrypted (~127 fields): Identity details, vault passwords, call metadata, SMS content, preferences, all encrypted on your device before reaching our servers. We mathematically cannot decrypt this. Server-Encrypted (8 fields): Phone numbers, E911 addresses, billing info, all encrypted at rest but accessible for VoIP routing and emergency services. Phone Network (4 fields): SMS/call content visible to carriers during transmission (industry standard). Operational Metadata (43 fields): Account ID, subscription tier, usage counts, login timestamps, all needed to provide the service. View your complete data transparency report in Settings → Privacy & Data to see exactly what we collect, how it's encrypted, and what third parties can access. We never sell your data or use it for advertising.

Telnyx, our phone service provider, can see phone call metadata (who called who, when, duration) and SMS message content, just like your regular phone carrier can. This is standard for all phone services. What they CANNOT see: your passwords, identity details (names, addresses, dates of birth), or personal notes. Those are encrypted with zero-knowledge encryption before leaving your device.

Yes. As a Canadian telecom provider, we're legally required to: 1. Scan SMS/call content for spam, fraud, and illegal activity (CRTC mandate, all Canadian carriers must do this). 2. Retain call/SMS metadata for billing disputes and regulatory compliance. 3. Respond to valid legal requests from law enforcement with proper warrants. What stays private: These requirements only apply to phone communications. Your identity vault, passwords, and personal details remain protected by zero-knowledge encryption. We mathematically cannot decrypt them, even if ordered to. Legal requests can only access phone metadata (call logs, timestamps), not your encrypted identity data.

Canadian regulations require all phone service providers to prevent spam, fraud, and illegal activity on their networks. We verify content to block robocalls, phishing texts, and harassment, protecting both you and the people you communicate with. This is standard practice: your regular phone carrier does the same thing. We only act on clear violations (spam, scams, threats). We don't read your personal conversations or use content for advertising.

Our VoIP carrier uses USA-based servers, so your Canadian phone numbers route through USA infrastructure. Your zero-knowledge encrypted data (identities, credentials, notes, personal information) is encrypted on your device before reaching any server. We mathematically cannot decrypt your data regardless of where it's stored. We're a Canadian company subject to Canadian privacy laws (PIPEDA). For VoIP services, phone call metadata (who you called, when, duration) is processed by our carrier as required by telecommunications regulations. This is standard for any phone provider, Canadian or American. See 'Why does WIGGWIGG use USA infrastructure?' for full context.

We're a Canadian company with Canadian phone numbers, but our VoIP carrier routes calls through USA servers. We initially sought Canadian-only infrastructure, but Canadian carriers were hesitant to work with a startup. Partnering with a USA-based VoIP carrier lets us build our reputation and prepare for future USA market expansion. Here's what matters for your privacy: Your zero-knowledge encrypted data (passwords, identity details, notes) is encrypted on your device before reaching any server. USA or Canadian location doesn't compromise what we mathematically cannot decrypt. Phone call metadata (who you called, when, duration) is processed by our VoIP carrier as required by telecommunications law. This applies to any carrier, Canadian or American. We're transparent about this because honesty is a core value. We're subject to Canadian privacy laws (PIPEDA), and your most sensitive data remains cryptographically inaccessible regardless of infrastructure location.

If you cancel your subscription: Phone service stops immediately. You keep the 2 free identity slots (no phone features). If payment fails: We send in-app notifications. Subscription goes to past_due (7-day grace period) → suspended (30 days) → cancelled. Phone features stop when cancelled. If you delete your account: You must cancel all active subscriptions first. Account enters 30-day grace period (you can undo deletion). After 30 days, we permanently delete: identities, vault data, call logs, SMS history, voicemails. We retain billing records (7 years, tax law). Export your data first: Download all your information from Settings → Privacy & Data before deleting your account. We cannot recover deleted data.

No. Your passwords are encrypted on your device before they reach our servers. We don't have the decryption keys. Only you do. Even our engineers can't access your passwords.

Your security identity is a unique phrase + avatar + optional audio signature shown during login. It proves you're on the real WIGGWIGG, not a phishing site. If you don't see YOUR exact security identity, close the page immediately.

The audio signature is an optional 6-note musical pattern that plays during login. It's unique to you. Some people remember sounds better than visuals. It's a multi-sensory verification option.

STOP immediately! Do not enter your password. 1) Close the browser tab. 2) Type wiggwigg.ca directly in your address bar. 3) Change your password if you entered it. 4) Report the phishing site to support@wiggwigg.ca.

Your recovery phrase is a unique 24-word sequence that acts as a master backup key. If you lose your password AND all your passkeys, your recovery phrase can restore full account access. It's your ultimate safety net.

DO: Write on paper, store in a safe or safety deposit box, consider metal backup plates. DON'T: Store in password managers, take photos, email yourself, save in cloud storage, or share with anyone.

Yes! Generate a new recovery phrase anytime in Settings → Security → Recovery Phrase → Rotate Phrase. The old phrase immediately becomes invalid when the new one is created.

Not yet, but we're open to building team and business features if there's enough interest. We want to understand your specific needs: shared identities, team billing, admin controls, or something else? Contact us through our contact page to share your requirements and help shape this feature.

Yes! Business Hour Routing is a paid add-on ($3/month per phone number) that lets you set up time-based call routing and scheduling. Forward calls to different numbers based on time of day, day of week, or holidays. Perfect for businesses that need different routing during office hours vs after hours.

Go to Settings → Privacy & Data tab and click Export Data (JSON) or Export Data (HTML). The export includes: identities (zero-knowledge encrypted), phone numbers (server-encrypted), call/SMS metadata, billing history, and account settings. Vault passwords remain encrypted in the export. Download completes instantly.

Yes. Go to Settings → Privacy & Data, scroll to Delete Account section, and confirm with your Account ID. You get a 30-day grace period to undo deletion. After 30 days, we permanently delete: all identities, vault data, call logs, SMS history, voicemails, and phone numbers. We retain billing records for 7 years (tax law). Export your data first. We cannot recover deleted data.

Canadian privacy law (PIPEDA) gives you the right to access your data. Data requests are only accepted through the app for identity verification. We cannot verify your identity via email. Go to Settings → Privacy & Data and click Export Data to download all your information instantly. This is the fastest and most secure way to access your complete data.

Inbound calls: Nothing, the call continues because it's connected to your forwarded phone number (which uses cellular). Outbound calls: The call drops immediately since they use VoIP (internet-based). You'll need to call back. Internet-based calls don't automatically reconnect when your connection is restored.

First, verify your forwarding phone number is correct in phone settings. Check that your phone has signal and isn't in Do Not Disturb mode. If issues persist, submit a support ticket through the app, go to Settings → Help & Support → Contact Support. Include your WIGGWIGG phone number and forwarding number. Our team investigates call routing issues quickly.

Modern browsers only: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+. WebAuthn (passkey) support required. Internet Explorer not supported.

Not yet. Developer API is planned for 2026 to allow custom integrations, automation, and third-party app development.