Find answers to common questions about digital identity management, phone numbers, and privacy
Popular Questions
Quick answers to the most common questions
How does WIGGWIGG work?
WIGGWIGG gives you a separate identity for each part of your life: business, dating, online selling, or hobbies. Each identity is one bundle: its own number, its own vault (encrypted password manager), its own contacts. Track which services you've signed up for with each identity, so you'll never wonder "which number did I use for that?" We use zero-knowledge encryption, so we can't see your passwords or identity details.
Similar concept, but built for Canadians. Google Voice isn't available in Canada, so WIGGWIGG provides Canadian phone numbers you can call and text from. We also include a zero-knowledge encrypted password manager with every identity, something Google Voice doesn't offer.
How is WIGGWIGG different from other second number apps?
WIGGWIGG combines phone numbers with identity management and password storage in one place. If you've used apps like Hushed, Fongo, TextNow, or SlyNumber for second numbers, or 1Password and Bitwarden for passwords, WIGGWIGG brings both together. Each identity gets its own phone number and its own password manager, completely separate from your other identities.
No. You can create an account from any country. The vault, contacts, two identities, and the 30-day Vault Premium trial are available everywhere you have an internet connection. Phone numbers and their trial require confirmation of a Canadian province or territory of residence. For Vault Premium and extra identities, choose your country at checkout to see available purchases and applicable taxes. We collect no address or payment information at sign-up. If you live outside Canada, sign up for international updates and tell us which country interests you.
It depends on how you set it up. If you forward calls to your existing phone number, incoming calls and texts work over your cellular network with no internet needed. If you receive calls directly in the app, you need WiFi or cellular data. Sending outgoing calls and texts always requires internet (through the app or web dashboard).
Can people tell WIGGWIGG numbers apart from regular phone numbers?
To callers, a WIGGWIGG number appears as a regular Canadian number on caller ID. Some services can still detect and reject internet-based numbers, especially for two-factor authentication.
Can I try WIGGWIGG before paying?
Yes, in multiple ways! Free forever: 2 identities with password managers, no credit card required. 7-day free trial: try a real Canadian number free for 7 days, cancel anytime. Achievement credits: Earn $5 in free credit by completing simple tasks (create your first identity, verify your phone number, send your first message, etc.) to test phone numbers risk-free even after your trial.
WIGGWIGG gives you a separate identity for each part of your life: business, dating, online selling, or hobbies. Each identity is one bundle: its own number, its own vault (encrypted password manager), its own contacts. Track which services you've signed up for with each identity, so you'll never wonder "which number did I use for that?" We use zero-knowledge encryption, so we can't see your passwords or identity details.
Similar concept, but built for Canadians. Google Voice isn't available in Canada, so WIGGWIGG provides Canadian phone numbers you can call and text from. We also include a zero-knowledge encrypted password manager with every identity, something Google Voice doesn't offer.
How is WIGGWIGG different from other second number apps?
WIGGWIGG combines phone numbers with identity management and password storage in one place. If you've used apps like Hushed, Fongo, TextNow, or SlyNumber for second numbers, or 1Password and Bitwarden for passwords, WIGGWIGG brings both together. Each identity gets its own phone number and its own password manager, completely separate from your other identities.
No. You can create an account from any country. The vault, contacts, two identities, and the 30-day Vault Premium trial are available everywhere you have an internet connection. Phone numbers and their trial require confirmation of a Canadian province or territory of residence. For Vault Premium and extra identities, choose your country at checkout to see available purchases and applicable taxes. We collect no address or payment information at sign-up. If you live outside Canada, sign up for international updates and tell us which country interests you.
On Android the app installs today as a preview build, straight from our server. On iPhone it is the browser for now; the App Store and Google Play versions are on the way. The web dashboard works today on any device with a browser, including phones, for calls, SMS, identities, and your password vault.
Each identity is one bundle: its own number, its own vault (encrypted password manager), its own contacts. Those parts stay isolated per identity, so nothing leaks between the different parts of your life. That's what WIGGWIGG is: a privacy-first digital identity platform.
Can I track which services I signed up for with each identity?
Yes! This is one of our core features. You can save and organize websites/services by identity, so you'll never wonder "which phone number did I use for that service?" again.
No. You can use WIGGWIGG just for identity management and password storage without any phone numbers. The 2 free identities include password managers with zero-knowledge encryption, free forever. Add phone numbers when you need them.
Store names, addresses, dates of birth, phone numbers, email addresses, passwords, security questions, notes, and service links. All encrypted with zero-knowledge encryption.
Identities can't be shared, but you can share an individual vault entry through a password-protected, expiring link. If sharing a whole identity with family or team members matters to you, we'd love to hear from you.
How do I import passwords from another password manager?
Yes! Password import is supported. Pick your source: 1Password, Bitwarden (CSV or JSON), LastPass, KeePass, Keeper, True Key, Chrome, Firefox, Safari, or generic CSV. Duplicate detection runs automatically so you don't end up with two copies of the same login. Direct support for Dashlane is on the roadmap, but Dashlane's CSV export works through generic CSV in the meantime.
Yes! We offer zero-knowledge password storage with multi-device sync. Use your vault from the WIGGWIGG iOS/Android app or the web dashboard. The auto-fill browser extension is planned, with no date announced.
Yes. Numbers can be reassigned between your identities. The identity's vault (encrypted password manager) and contacts stay put: only the number moves.
No. Every identity includes its vault (encrypted password manager), but using it is optional. Your number works exactly the same whether the vault is empty or full.
It depends on how you set it up. If you forward calls to your existing phone number, incoming calls and texts work over your cellular network with no internet needed. If you receive calls directly in the app, you need WiFi or cellular data. Sending outgoing calls and texts always requires internet (through the app or web dashboard).
Yes! You can select from any Canadian province: Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland, Prince Edward Island, Northwest Territories, Yukon, and Nunavut.
Can people tell WIGGWIGG numbers apart from regular phone numbers?
To callers, a WIGGWIGG number appears as a regular Canadian number on caller ID. Some services can still detect and reject internet-based numbers, especially for two-factor authentication.
Yes! E911 is included free with every WIGGWIGG phone number. As required by the CRTC, 911 calls are never blocked. E911 uses the address you register in your account to route emergency calls. Important: For critical emergencies, we strongly recommend keeping your primary number active and using it for 911, as it provides real-time GPS location to emergency responders.
Can I make outbound calls from my WIGGWIGG number?
Yes! Use the WIGGWIGG iOS/Android app or the web dashboard to make outbound calls from any of your WIGGWIGG numbers. Recipients see your WIGGWIGG number on caller ID.
Do I need internet to send SMS?
For sending: Yes. Use the WIGGWIGG iOS/Android app or the web dashboard (both require internet). For receiving: If you choose forwarding, incoming SMS reach your existing phone like regular texts, no internet needed. If you receive in the WIGGWIGG app instead, you need WiFi or cellular data.
Can I use my WIGGWIGG number for WhatsApp/Signal verification?
Sometimes, and it depends on the service. Many services accept an SMS code sent to a WIGGWIGG number, but some (including certain messaging applications and most banks) refuse internet-based numbers at signup, and WhatsApp in particular is often picky about internet-based numbers. If an account needs to reach you at this number, test it before you rely on it, and keep a mobile number or an authenticator application for the ones that refuse.
Do you block spam calls?
Up to five checks apply, depending on the channel and settings enabled: STIR/SHAKEN, neighbor-spoof detection, carrier reputation, community reports, and your personal lists. Automated checks warn without rejecting the call. A personal block rejects the call or message when it is the most specific applicable rule.
Yes, two ways, free on every number. Caller-intro screening asks unknown callers to record a 10-second 'who's calling and why' before your phone rings; you hear the intro on pickup, then accept or send to voicemail. The pickup announcement reads you the line label on answer, so you always know which of your numbers was dialed.
Yes! You have full control over your WIGGWIGG numbers. By default, you can: forward calls to your verified phone numbers, set up auto-reply SMS responses, or enable Do Not Disturb to block all calls. Looking to block specific inbound callers or SMS senders? Use our personal block list. For automatic spam detection, see our Spam Filter feature page. Carrier lookup and community reports have their own switches; STIR/SHAKEN and neighbor-spoof are always read when they apply.
Phone calls forward instantly, just like any other phone number. There's no delay - when someone calls your WIGGWIGG number, your real phone rings immediately.
Yes! SMS messages to your WIGGWIGG numbers are available through the Communication section in your account. The mobile app already sends and receives SMS, so you can read and reply from your phone.
Yes! You can send and receive SMS messages in the WIGGWIGG iOS/Android app or the web dashboard. Go to the Messages section to compose and send texts from any of your WIGGWIGG numbers.
A few caveats. Most verification codes arrive fine, but some banks and payment services refuse internet-based numbers for 2FA at enrollment, and short-code senders (bank alerts, transit alerts, etc.) may not deliver to internet-based numbers. MMS can be received, but may require the Communication section. International SMS and MMS are not available yet: we are waiting on carrier certification, and we will update the international rates page by 5 October 2026 either way. When they do turn on, they go out from your Canadian WIGGWIGG number and come out of your International Balance, at per-country rates. MMS to destinations outside Canada, the US, and Mexico falls back to SMS automatically.
Voicemail is available as a paid add-on for your WIGGWIGG numbers. Here's how it keeps your data safe: when someone leaves a voicemail, it's temporarily recorded by our phone provider. We then pull the recording and, under our current method, seal it to the account communication key when Listen-by-phone is off and a usable key resolves; a supported client opens that key after sign-in and unlock. If no usable account key exists, the voicemail remains readable by our servers rather than being discarded. We then ask our provider to delete its copy. A small set retained from the private beta remains readable under our older server-side encryption until a separate re-sealing process. The other server-readable case, which you control, is Listen-by-phone: if you turn it on for a number, new voicemails on that number are kept in a form our servers can read, so we can play them to you when you call your voicemail. The option is off by default, and turning it off protects new voicemail with account-key sealing; older private-beta voicemail remains server-readable until separate maintenance.
Call your dedicated voicemail number (found in Phone Numbers → [Your Number] → Voicemail) and enter your PIN. Or view visual voicemail transcripts in the web dashboard (coming soon).
Can I get voicemail transcriptions?
Soon! Visual voicemail transcription arrives as its own add-on: you'll see voicemail messages as text in the app or web dashboard without calling in. Voicemail recordings themselves are available today with the voicemail add-on.
How long are voicemails stored?
Your voicemails are stored forever until you delete them. Once we pull voicemails from the provider and encrypt them with your keys, they remain in your account indefinitely. You have full control. If you close your account, all voicemail data is permanently deleted.
If you've forgotten your password, use your recovery phrase (24-word seed) to regain access. Click 'Forgot Password' on the login page, then enter your recovery phrase. This is why we strongly recommend storing your recovery phrase securely when you create your account.
A passkey is a modern authentication method using biometric verification (fingerprint, Face ID) or device PIN. It's more secure than passwords because it's phishing-resistant and unique to each device. We strongly recommend setting up at least one passkey or authenticator app as a second factor.
TOTP (Time-based One-Time Password) adds an extra security layer by requiring a 6-digit code from an authenticator app (Google Authenticator, Authy) when you log in. We highly recommend enabling TOTP for maximum security, especially if you store sensitive identities or use phone numbers for business.
View all active sessions (devices logged into your account) in Settings → Security → Active Sessions. You can see device type and last activity, and sign out all other devices at once. We recommend checking this regularly to ensure no unauthorized access.
Yes, in multiple ways! Free forever: 2 identities with password managers, no credit card required. 7-day free trial: try a real Canadian number free for 7 days, cancel anytime. Achievement credits: Earn $5 in free credit by completing simple tasks (create your first identity, verify your phone number, send your first message, etc.) to test phone numbers risk-free even after your trial.
What are achievement credits and how do I earn them?
Achievement credits are bonuses you earn by completing simple tasks: Create your first identity ($1), verify your phone number ($1), send SMS, voice, or MMS ($1), add a vault entry ($1), and enable 2FA or security question ($1). Total: $5 in free credits applied to your first paid month.
At zero units, your spending limit takes over. It's $0 by default, so nothing is ever charged past your prepaid units without your say-so. Raise it and everything keeps going at $0.06 per minute or per text, received as well as sent, up to the amount you chose. Once the limit is reached, sending waits for your next top-up, incoming calls go to your voicemail, and texts you receive are kept safely and delivered as soon as you top up. Calls to 911 are not blocked by units or your spending limit; they still depend on your connection and registered civic address.
No! Achievement credits never expire as long as you remain a customer. They're automatically applied to your first paid month after the trial.
What is the spending limit?
A cap you set on spending past your prepaid units. It defaults to $0: everything simply stops when your units run out. Raise it and everything keeps going at $0.06 per minute or per text, received as well as sent, up to the amount you authorized. Once the cap is reached, sending waits for your next top-up, incoming calls go to your voicemail, and texts you receive are delivered as soon as you top up. Calls to 911 are not blocked by units or your spending limit; they still depend on your connection and registered civic address.
Pricing & Billing
How much does it cost?
Start with 2 free identities that include password managers. A phone number is $7/month and comes with a complete identity. Calls and texts use prepaid units: 1 unit = 1 minute, 1 text or 1 photo, 4¢, sold in packs from $4 (100 units) to $48 (1200 units) that never expire. Try a number free for 7 days, then earn up to $5 in credits to reduce your first month.
Billing cycles start when you activate your first phone number. You're charged on the same day each month (or per your prepay term). You can change your billing date anytime in your account settings to better fit your schedule. Recurring items (numbers, add-ons, auto-refill) bill on your cycle; one-time purchases like unit packs and credit top-ups are charged when you buy them.
No hidden fees! What you see is what you pay: the number ($7/month) + any optional add-ons (MMS, extra identities) + the prepaid units you buy, plus applicable taxes, always shown before you confirm. Nothing goes past your units without a spending limit you chose ($0 by default). E911 emergency calling is included free with every phone number.
Can I get a refund?
The trial is free, so there's nothing to refund. Unconsumed units are refundable at face value (4¢ each) to their original payment method, anytime, self-serve. For monthly items like a number, cancel anytime and it stays live until the end of the period you've paid for. Card payments go back to your card; crypto payments are refunded as credits (that payment method doesn't allow a direct return).
Go to Billing → Payment Methods. Add new card, set as primary, then optionally remove old card. Changes take effect immediately.
Do you charge taxes?
Taxes depend on where you live and what you buy. In Canada, we calculate applicable taxes using the province or territory you confirm. Tax details and the total are always shown before you confirm.
Where can I see my invoices?
All invoices are available in Billing → Invoices. Download PDFs for expense reports or accounting. Invoices include itemized charges and tax breakdown.
What happens if my payment fails?
We notify you through in-app notifications and retry over the next few days. If payment still fails and billing is cancelled, you don't lose your number overnight: it's held free for 30 days. After that, keeping the number just means resuming its $7/month line, even with zero units, and the units you own never expire. Update your payment method anytime to restore service.
Yes. Cancel your phone number subscriptions anytime, no contracts, no cancellation fees. Your 2 free identities are yours forever, even if you cancel phone numbers. Extra identities are monthly subscriptions you can cancel anytime.
There are no plans to pick. You compose your own setup: each number is $7/month and comes with a complete identity, and prepaid units power calls and texts (1 unit = 1 minute, 1 text or 1 photo, 4¢, packs from $4). Common examples: 1 number + 300 units = $19/month; 3 numbers sharing 300 units = $33/month. Every line is editable at checkout.
Yes, everything is modular. Add a number anytime (prorated fairly); removing one takes effect at the end of its paid period. Change your unit pack size or refill mode whenever you like: it only affects the next purchase, and units you already own never expire.
The number stays live until the end of its paid month, then stops renewing. No partial-month math to argue over. Your units are account-wide, so they stay fully usable by your other numbers, and unconsumed units can be refunded at face value.
For a number, no: it's $7 per month whether you pay monthly or up front for 3, 6 or 12 months. Our cost doesn't drop because you paid early, so your price doesn't either. What paying up front gives you is one less recurring charge: no card on file, and you can pay in crypto. Extra identities keep their prepay discounts (up to 10%), and annual Vault Premium works out to 2 months free. Unit packs are always flat-priced: 4¢ a unit, whatever the size.
As your 7-day trial nears its end, we'll notify you in-app to decide how you'd like to continue, and you get 3 grace days after it ends to choose. If you add a payment method and continue, you'll be charged for the setup you chose; we never charge without your explicit approval. If not, phone features stop but you keep the 2 free identities forever.
Your real contact info stays completely private. All communication goes through our forwarding system. We use client-side zero-knowledge encryption with AES-256-GCM and Argon2id memory-hard key derivation. Your encryption key is derived from your password on your device and never leaves it. We mathematically cannot decrypt your passwords, vault entries or identity details. Under our current method, message content is sealed to the account communication key when it arrives; a supported client opens it after sign-in and unlock, so we cannot read the sealed copy. A small set retained from the private beta remains readable under older server-side encryption until a separate re-sealing process (see 'What data do you collect?').
We categorize data by who can read it, because that is the only question that really matters. Only you: identity details, vault passwords, contacts, and most app preferences. Your identity data and vault are encrypted on your device before they reach our servers. Contacts stay zero-knowledge unless you turn on contact recognition on calls (off by default). Account-key-sealed communications: messages arrive from the phone network in the clear, and no phone service can change that. Under our current method, we seal them when they arrive under a one-time key, then seal that key to the account communication key and discard our copy. A supported client opens the account key after sign-in and unlock, so we cannot read the sealed copy. A small set of communications retained from the private beta remains readable under older server-side encryption. A supported web sign-in and unlock automatically starts a separate bounded pass that can re-seal up to 50 eligible SMS rows. Private-beta voicemail, legacy call-log numbers, MMS attachments, retained object versions, and additional SMS rows remain server-readable until later passes or separate maintenance. You and WIGGWIGG: phone numbers for routing, billing info, push-notification category choices, the personal number you verify for call forwarding, the text and audio of your voicemail greeting, of the announcement we play to you on pickup, and of the prompt your callers hear before they identify themselves, the intros your callers record, automatic-reply text, voicemail while Listen-by-phone is on or when the account has no usable communication key, and the other party's number in a call log when the account has no usable key or key lookup fails. Our servers have to read these for the service to work. E911 addresses: our stored copy is sealed to you; the carrier keeps a readable copy to route 911. You and WIGGWIGG support: the content of your support tickets, so we can answer you. Operational metadata: account ID, subscription tier, usage counts, login timestamps, call detail records (who called who, when, duration). View your complete data transparency report in Settings → Privacy & Data to see every field we store, how it's encrypted, and what third parties can access. We never sell your data or use it for advertising.
Our telecom carrier sees phone call metadata (who called who, when, duration) and SMS content in transit, just like your regular phone carrier does. This is standard for all phone services that interoperate with the public network. Under our current method, our stored copy of the SMS body is sealed to the account communication key (hybrid X25519 + HKDF-SHA256 + AES-256-GCM), so even we cannot decrypt the sealed copy at rest. A small set retained from the private beta remains readable under our older server-side encryption until a separate re-sealing process. What the carrier CANNOT see: your passwords, identity details (names, addresses, dates of birth), or personal notes. Those are encrypted with zero-knowledge encryption before leaving your device.
Are there legal requirements that affect my privacy?
Yes. As a Canadian telecom provider, we're legally required to: 1. Report illegal content: reporting child sexual abuse material (CSAM) to authorities is a federal requirement. 2. Retain call/SMS metadata for billing disputes and regulatory compliance. 3. Respond to valid legal requests from law enforcement with proper warrants. What stays private: These requirements only apply to phone communications. Your identity vault, passwords, and personal details remain protected by zero-knowledge encryption. We mathematically cannot decrypt them, even if ordered to. Legal requests can reach phone metadata and the few server-readable items we name on the Communications Security page, never your vault, identities or sealed messages.
We choose to watch sending and calling patterns for spam, fraud, and illegal activity. We never use your message text or call audio for that pattern analysis: robocalls, phishing and harassment give themselves away by their pace, not their words. We label what reaches you so you can decide what to block. If review confirms illegal content such as child sexual abuse material, legal reporting and preservation duties can apply. What arrives for you is delivered and labelled, never quietly dropped, and content is never used for advertising.
Everything WIGGWIGG stores lives in Canada (AWS Canada Central). Our VoIP carrier (Telnyx) is US-based, so your Canadian phone numbers route through USA infrastructure. Your zero-knowledge encrypted data (identities, credentials, notes, personal information) is encrypted on your device before reaching any server. We mathematically cannot decrypt your data regardless of where it's stored. We're a Canadian company subject to Canadian privacy laws (PIPEDA). For VoIP services, phone call metadata (who you called, when, duration) is processed by our carrier as required by telecommunications regulations. This is standard for any phone provider, Canadian or American. See 'Why does WIGGWIGG use USA infrastructure?' for full context.
Why does WIGGWIGG use USA infrastructure for VoIP services?
We're a Canadian company with Canadian phone numbers, but our VoIP carrier routes calls through USA servers. We initially sought Canadian-only infrastructure, but Canadian carriers were hesitant to work with a startup. Partnering with a USA-based VoIP carrier lets us build our reputation and prepare for future USA market expansion. Here's what matters for your privacy: Your zero-knowledge encrypted data (passwords, identity details, notes) is encrypted on your device before reaching any server. USA or Canadian location doesn't compromise what we mathematically cannot decrypt. Phone call metadata (who you called, when, duration) is processed by our VoIP carrier as required by telecommunications law. This applies to any carrier, Canadian or American. We're transparent about this because honesty is a core value. We're subject to Canadian privacy laws (PIPEDA), and your most sensitive data remains cryptographically inaccessible regardless of infrastructure location.
What happens to my data if I stop using the service?
If you cancel your subscription: Phone service stops immediately. You keep the 2 free identities (no phone features). If payment fails: We notify you and retry over the next few days. You don't lose your number overnight: if the subscription is eventually cancelled for nonpayment, your number is held free for 30 days, and you can keep it by resuming its $7/month line before it's released; units you own never expire. If you delete your account: You must cancel all active subscriptions first. Account enters 30-day grace period (you can undo deletion). After 30 days, we permanently delete: identities, vault data, call logs, SMS history, voicemails. Retained billing records include amounts, dates, taxes, payment-method type, and the product billed. They also include the information needed to support the tax treatment: the country and province, territory, or state you selected, and your confirmation that this is where you live. The information collected to support the tax treatment is encrypted separately from your vault and remains readable by WIGGWIGG. It does not include your vault contents or communications. We keep these tax records for the period required by law, generally six years after the end of the last relevant year. A specific legal requirement may extend that period. Account deletion does not end this obligation. For the security of the service, we also keep security audit logs (up to 7 years). We also keep the verdict of content checks that flagged something and, for content flagged as illegal, the copy the law requires us to preserve. Export your data first: Download all your information from Settings → Privacy & Data before deleting your account. We cannot recover deleted data.
No. Your passwords are encrypted on your device before they reach our servers. We don't have the decryption keys. Only you do. No one at WIGGWIGG can access your passwords.
Partly. Our cryptographic core is open source (MIT) at github.com/WiggWiggDev/crypto; the rest of the application is closed source. A third-party audit is planned, not claimed. Our zero-knowledge encryption also runs entirely in your browser, so you can inspect exactly what happens to your data using your browser's developer tools.
Your security marker is a unique phrase + color pair + avatar + optional audio signature shown during login. It proves you're on the real WIGGWIGG, not a phishing site. If you don't see YOUR exact security marker, close the page immediately.
The audio signature is an optional 6-note musical pattern that plays during login. It's unique to you. Some people remember sounds better than visuals. It's a multi-sensory verification option.
What should I do if I don't see my security marker?
STOP immediately! Do not enter your password. 1) Close the browser tab. 2) Type wiggwigg.ca directly in your address bar. 3) Change your password if you entered it. 4) Report the phishing site to support@wiggwigg.ca.
Your recovery phrase is a unique 24-word sequence that acts as a master backup key. If you lose your password, your recovery phrase is the only way back in. It's your ultimate safety net.
DO: Write on paper, store in a safe or safety deposit box, consider metal backup plates. DON'T: Store in password managers, take photos, email yourself, save in cloud storage, or share with anyone.
Can I change my recovery phrase?
Yes! Generate a new recovery phrase anytime in Settings → Security → Recovery Key → Rotate Key. The old phrase immediately becomes invalid when the new one is created.
Business Features & Teams
Do you offer team and business accounts?
Not yet, but we're open to building team and business features if there's enough interest. We want to understand your specific needs: shared identities, team billing, admin controls, or something else? Contact us through our contact page to share your requirements and help shape this feature.
Can I set up call forwarding rules for different times?
Yes! Advanced Routing is a paid add-on ($3/month per phone number) that lets you set up time-based call routing and scheduling. Forward calls to different numbers based on time of day, day of week, or holidays. Perfect for businesses that need different routing during office hours vs after hours.
What happens to my number and my data if WIGGWIGG shuts down?
We'd rather answer this question before you ask it. Moving your number to another provider is your right. Today it goes through our support: open a support ticket in the app and we handle it at no charge. Porting a number in is not yet offered. Your data can be exported any time from Settings → Privacy & Data (JSON or HTML). If WIGGWIGG ever had to wind down, you would get advance notice and a clear transition period to move your number and export your data. Your safety net is regulation and architecture, not a promise.
How do I export all my data?
Go to the Settings → Privacy & Data tab and click Download JSON or Download HTML. We confirm it's really you (recent re-authentication), then prepare the export in the background: you get a notification when it's ready, usually under a minute, and the file stays downloadable for 7 days. It includes your identities, your WIGGWIGG phone numbers, your message content (as sealed ciphertext), billing history and account settings. Encrypted-only fields stay encrypted in the file, and the file alone cannot be decrypted outside the app. Vault passwords are not in it: export them from the vault page (Bitwarden JSON or CSV, unencrypted). Call history is not yet included.
Yes. Go to Settings → Privacy & Data, scroll to Delete Account section. The app guides you through any necessary steps (cancelling subscriptions, releasing phone numbers), then confirm with your Account ID. You get a 30-day grace period to undo deletion by signing back in. After 30 days, we permanently delete: all identities, vault data, call logs, SMS history, voicemails, phone numbers, contacts, payment methods, security credentials, support tickets, achievements, and all encrypted files. Retained billing records include amounts, dates, taxes, payment-method type, and the product billed. They also include the information needed to support the tax treatment: the country and province, territory, or state you selected, and your confirmation that this is where you live. The information collected to support the tax treatment is encrypted separately from your vault and remains readable by WIGGWIGG. It does not include your vault contents or communications. We keep these tax records for the period required by law, generally six years after the end of the last relevant year. A specific legal requirement may extend that period. Account deletion does not end this obligation. For the security of the service, we also keep security audit logs (up to 7 years). We also keep the verdict of content checks that flagged something and, for content flagged as illegal, the copy the law requires us to preserve. Export your data first. We cannot recover deleted data.
Canadian privacy law (PIPEDA) gives you the right to access your data. Data requests are only accepted through the app for identity verification. We cannot verify your identity via email. Go to Settings → Privacy & Data and click Export Data to download all your information instantly. This is the fastest and most secure way to access your complete data.
What happens if my internet connection drops during a call?
Inbound calls: Nothing, the call continues because it's connected to your forwarded phone number (which uses cellular). Outbound calls: The call drops immediately since they use VoIP (internet-based). You'll need to call back. Internet-based calls don't automatically reconnect when your connection is restored.
I'm not receiving forwarded calls. What should I do?
First, verify your forwarding phone number is correct in phone settings. Check that your phone has signal and isn't in Do Not Disturb mode. If issues persist, submit a support ticket through the app, go to Settings → Human Support → Contact Support. Include your WIGGWIGG phone number and forwarding number. We investigate call routing issues quickly.
On Android, calls don't ring when my phone is locked. How do I fix it?
WIGGWIGG needs permission to show incoming calls over your lock screen. On Android 14 and newer that's a separate full-screen notifications permission. The app prompts you to enable it the first time you have a number; if you skipped it, go to Settings → Apps → WIGGWIGG → Notifications and allow full-screen notifications (some phones list it under "Appear on top" or "Display over other apps"). Once granted, a locked-screen call rings and appears full-screen like a normal phone call.
Real-time delivery is stuck on "Connecting" and I miss calls unless the app is open (Android).
On a de-Googled Android device (no Google Play Services), WIGGWIGG keeps a secure background connection for real-time call and text delivery. Android's battery optimization can freeze that connection while the app is in the background, which leaves delivery stuck on "Connecting." The fix is one setting: set WIGGWIGG's battery usage to Unrestricted (Settings → Apps → WIGGWIGG → Battery → Unrestricted), or tap Allow when the app asks to run in the background. On devices with Google services this isn't needed; delivery uses the system push channel. Either way, this setting only affects delivery, not security. Under our current method, stored messages are sealed to the account communication key, and WIGGWIGG keeps no key that can read the sealed copy. A small set retained from the private beta remains readable under our older server-side encryption until a separate re-sealing process.
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