Real Emergency Service on Every Number

911 calls work from any WIGGWIGG number. We register your emergency address with our carrier so dispatchers route to the right place. Free and included on every number.

Free, Included

What's Bundled With Every Number

We treat E911 the way we wish other VoIP providers did: not an upsell, not a footnote.

Free with every WIGGWIGG number

No add-on, no surcharge. Every number you provision has E911 enabled by default.

Encrypted emergency address

Street, city, province or state, postal code, country. Encrypted client-side before transmission with AES-256-GCM. We never store the address in plaintext at rest.

Registered with the carrier

Your address is synced to our telecom carrier for dispatcher routing. Sync status (pending, synced, failed) is visible in your dashboard.

911 calls never blocked

The CRTC requires all phone services to allow 911. We never gate, throttle, or fail a 911 call regardless of account state.

Update anytime

Move? Travel? Set up a temporary office? Update your address from the dashboard, we re-sync to the carrier, and the new address is live within minutes.

How It Works

From Your Address to Dispatch

Four steps from registration to routing.

1. Register an emergency address

Per phone number. You can copy it from your identity profile if you've already filled one in, or enter a different address (useful for a separate office, second home, etc.).

2. Address is encrypted, then synced

Encrypted client-side before storage. The address passes through our server only to be registered with the carrier, and we keep no readable copy. Only the carrier of record holds the address in queryable form.

3. You dial 911 from your WIGGWIGG number

The carrier routes the call to the nearest PSAP (Public Safety Answering Point) using the registered address. Same path any Canadian VoIP service uses, mandated by the CRTC.

4. Update whenever your address changes

Dashboard edit, automatic re-sync to the carrier, status moves to 'synced'. We track failures and surface them prominently because a wrong address is worse than no service.

Regulated, Compliant

The Boring But Important Part

Canadian VoIP providers must support 911. We did the registration paperwork.

CRTC Decision 2005-21

Canadian VoIP providers are required to provide 911 access equivalent to traditional phone service. We're compliant with the technical and disclosure requirements.

Registered with the CRTC

WIGGWIGG INC. is on the CRTC's Telecommunications Registration Lists as a reseller of telecommunications services, and holds a Basic International Telecommunications Services (BITS) licence. Our 9-1-1 obligations follow Telecom Regulatory Policy CRTC 2016-12.

Free on every number

E911 is default-on and free on every number. Emergency service is never a paywall and never an upsell.

Be Honest

What 911 on a Internet-Based Number Can and Can't Do

VoIP 911 is real, but it's not the same as your carrier's 911. Read this section.

Critical emergencies: keep your primary number active

Carrier-network 911 calls (from your real cell phone) provide real-time GPS to dispatchers. VoIP 911 uses the static address you registered. If you're not at that address, dispatchers may go to the wrong location. For life-threatening emergencies, dial 911 from your real phone whenever possible.

Wrong address means wrong dispatch

If your registered address is out of date, the wrong address is what dispatchers receive. Update it the day you move. We won't auto-detect address changes, by design (we have no way to know without invading privacy).

Address validation

Addresses are validated against Canada Post databases. If your address is unusual (rural route, recently developed area), the validation can fail. The dashboard surfaces these failures so you can correct them or contact us for help.

Internet outage = no VoIP 911

VoIP 911 requires you to be connected to the WIGGWIGG app or web (i.e., you have internet). If you're offline, the call can't reach our carrier. This is true of every VoIP service. Forwarding to your real phone is the workaround: forwarded 911 calls travel over your carrier network.

Privacy Detail

Why Your Address Doesn't Live in Plaintext

We can't fully zero-knowledge an address (the carrier needs it for dispatcher routing), but we can keep it off our servers in plaintext.

Frequently Asked Questions

Does my address ever appear in plaintext on your servers?
Briefly, only when syncing to our carrier. The address arrives encrypted client-side, the server decrypts it just long enough to call the carrier API, then the plaintext is discarded from memory. At rest in our database, only the encrypted bytes are stored. The address is never logged, never written to disk in plaintext.

What if my address isn't accepted?
Addresses are validated against Canada Post. If your address is unusual (rural route, new development, P.O. box for service address), the validation can fail. The dashboard surfaces these failures with the specific reason. Contact our support if you're sure the address is real and correct, we can work with the carrier on edge cases.

Can dispatchers see my real-time location?
No. They see the static address you registered. This is the trade-off of VoIP 911 vs cell-network 911: cell carriers can triangulate or use device GPS in real time; VoIP can only route based on the address you provided. For critical emergencies, dial 911 from your real phone if possible.

What happens if I move?
Update the address in your dashboard the day you move. We re-sync to the carrier automatically; sync status moves to 'synced' once the carrier confirms (usually within minutes). If you forget and dial 911 with the old address, dispatchers go to the old address. There's no auto-detection, by design, we have no way to know your real-time location without invading privacy.

Can I disable E911 on a number?
You can disable the active E911 link on a phone number, but the address record is retained for audit and compliance. Disabling does not remove the address from our database, it just stops 911 calls from being routed to it. Most users never need to disable it; the feature exists for edge cases (number being decommissioned, address becoming sensitive, etc.).

Is WIGGWIGG registered with the CRTC?
Yes. WIGGWIGG INC. is on the CRTC's Telecommunications Registration Lists as a reseller of telecommunications services, and holds a Basic International Telecommunications Services (BITS) licence. Registration carries binding obligations, including 9-1-1 service (Telecom Regulatory Policy CRTC 2016-12), participation in the CCTS (the telecom consumer ombudsman), and accessibility requirements.

Is E911 available outside Canada?
WIGGWIGG numbers are Canadian, so the E911 service is Canadian. If you travel to the US with your WIGGWIGG number and dial 911, the call still uses your registered Canadian address; that won't help US dispatchers find you. International expansion is on the roadmap and will include local emergency-service registration in each country.

How does this fit with identities?
Every WIGGWIGG number belongs to an identity: one bundle with its own number, its own vault (encrypted password manager), and its own contacts. This feature is part of that identity's phone side; the passwords and details that go with it live in the same identity's vault.

Set Up Your Emergency Address

E911 is on by default for every number. Register your address once and it's live for any 911 call from that number.

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