911 calls work from any WIGGWIGG number. We register your emergency address with our carrier so dispatchers route to the right place. Free, included, never optional.
We treat E911 the way we wish other VoIP providers did: not an upsell, not a footnote.
No add-on, no surcharge. Every number you provision has E911 enabled by default.
Street, city, province or state, postal code, country. Encrypted client-side before transmission with AES-256-GCM. We never store the address in plaintext at rest.
Your address is synced to our telecom carrier for dispatcher routing. Sync status (pending, synced, failed) is visible in your dashboard.
CRTC and FCC require all phone services to allow 911. We never gate, throttle, or fail a 911 call regardless of account state.
Move? Travel? Set up a temporary office? Update your address from the dashboard, we re-sync to the carrier, and the new address is live within minutes.
Four steps from registration to routing.
Per phone number. You can copy it from your identity profile if you've already filled one in, or enter a different address (useful for a separate office, second home, etc.).
Encrypted client-side (AES-256-GCM) before transmission. Server-decrypted briefly to send to our carrier, then plaintext is discarded. Only the carrier of record holds the address in queryable form.
The carrier routes the call to the nearest PSAP (Public Safety Answering Point) using the registered address. Same path any Canadian VoIP service uses, mandated by the CRTC.
Dashboard edit, automatic re-sync to the carrier, status moves to 'synced'. We track failures and surface them prominently because a wrong address is worse than no service.
Canadian VoIP providers must support 911. We did the registration paperwork.
Canadian VoIP providers are required to provide 911 access equivalent to traditional phone service. We're compliant with the technical and disclosure requirements.
WIGGWIGG is registered with the CRTC as Service Provider 3474. Form 853 (9-1-1 VoIP) was submitted and confirmed on 2026-04-15.
E911 was briefly an add-on early in development. We removed the add-on and made it default-on, free, on every number. Existing paid subscriptions were cancelled with notification.
VoIP 911 is real, but it's not the same as your carrier's 911. Read this section.
Carrier-network 911 calls (from your real cell phone) provide real-time GPS to dispatchers. VoIP 911 uses the static address you registered. If you're not at that address, dispatchers may go to the wrong location. For life-threatening emergencies, dial 911 from your real phone whenever possible.
If your registered address is out of date, the wrong address is what dispatchers receive. Update it the day you move. We won't auto-detect address changes, by design (we have no way to know without invading privacy).
Addresses are validated against USPS (US) or Canada Post (CA) databases. If your address is unusual (rural route, recently developed area), the validation can fail. The dashboard surfaces these failures so you can correct them or contact us for help.
VoIP 911 requires you to be connected to the WIGGWIGG app or web (i.e., you have internet). If you're offline, the call can't reach our carrier. This is true of every VoIP service. Forwarding to your real phone is the workaround: forwarded 911 calls travel over your carrier network.
We can't fully zero-knowledge an address (the carrier needs it for dispatcher routing), but we can keep it off our servers in plaintext.
E911 is on by default for every number. Register your address once and it's live for any 911 call from that number.