We respect your right to leave. Here's how to delete your WIGGWIGG account and what happens to your data.
Account deletion is available directly in the app. No need to contact support.
Log in to your WIGGWIGG account and navigate to Settings.
In Settings, select the Privacy & Data section.
Scroll to Delete Account. The app will guide you through any necessary steps, such as cancelling subscriptions or releasing phone numbers, then confirm by entering your Account ID.
After requesting deletion, your account enters a 30-day grace period. During this time, sign back in and choose Cancel deletion in the banner at the top of the app. After 30 days, deletion is permanent and cannot be undone. Encrypted backups age out within 30 days after that.
Changed your mind? Sign back in during the grace period and choose Cancel deletion in the banner at the top of the app.
After the 30-day grace period, the following data is permanently and irreversibly removed:
All identities and associated personal information
Password vault data
Call logs and SMS/MMS history
Voicemails and audio recordings
Phone numbers (released back to the pool)
Contacts and shared contact data
Payment methods (removed from WIGGWIGG; our payment processor keeps its own record under its retention rules)
Security credentials (passkeys, two-factor authentication)
Support tickets and attachments
Achievements and credits
User preferences and security settings
All encrypted data and files stored on our servers
What Canadian tax law and the law on illegal content require us to keep, plus what the security of the service requires:
Invoices and necessary tax records, generally kept for six years after the end of the last relevant year, or longer when legally required
Retained billing records include amounts, dates, taxes, payment-method type, and the product billed. They also include the information needed to support the tax treatment: the country and province, territory, or state you selected, and your confirmation that this is where you live. The information collected to support the tax treatment is encrypted separately from your vault and remains readable by WIGGWIGG. It does not include your vault contents or communications.
For the security of the service, security audit logs, kept up to 7 years
The verdict of content checks that flagged something, and, for content flagged as illegal, the copy the law requires us to preserve
The tax information, security logs, and content records described above are the exceptions to deletion.
We recommend exporting your data before initiating account deletion. Once the 30-day grace period expires, we cannot recover any of your data. Encrypted backups age out within 30 days after that.
Go to Privacy & Data SettingsRead our complete privacy policy covering data collection, usage, and your rights
Privacy Policy